Refund policy

Returns and refunds

Aurelae pendants are worn against the skin. For hygiene reasons we cannot accept returns or issue refunds on items that have been worn or used.

Faulty or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, email info@aurelae.ae within 7 days of delivery. Include your order number and clear photographs of the issue.

If we approve the return, we will reply with the return address. Return shipping is arranged and paid by you. We recommend a tracked service, because we cannot process a return that does not reach us.

Once the item arrives with us and we have inspected it, we will send you a replacement or a refund, whichever you prefer. Refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post the refund.

Items must be returned complete, in their original packaging, with all parts included.

Change of mind

We do not accept returns or exchanges for change of mind. We cannot accept returns on sale items or gift cards.

Questions: info@aurelae.ae